Privacy Policy

Last updated: May 15, 2026

This Privacy Policy describes how Electric Korean BBQ Grill ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://electrickoreanbbqgrill.com (the "Site").

1. What Personal Data We Collect

We collect various types of personal data to provide and improve our services to you. This may include:

Identity Data: Name, title, date of birth, gender.
Contact Data: Billing address, shipping address, email address, telephone numbers.
Financial Data: Payment card details (processed securely by third-party payment processors), bank account details for refunds.
Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Collect Your Data

We use different methods to collect data from and about you, including:

Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you: make a purchase; create an account on our website; subscribe to our newsletter; request marketing to be sent to you; enter a competition, promotion, or survey; or give us some feedback.
Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:

Technical Data from analytics providers such as Google Analytics; advertising networks such as Meta (Facebook), TikTok, Snapchat; and search information providers.
Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.

3. Purpose of Data Collection

We use your personal data for the following purposes:

Order Fulfillment: To process and deliver your orders, manage payments, fees, and charges, and collect and recover money owed to us.
Customer Service: To manage our relationship with you, which will include notifying you about changes to our terms or privacy policy, asking you to leave a review or take a survey.
Marketing and Promotions: To send you marketing communications about our products and services, and to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
Website Improvement: To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
Analytics: To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
Ad Targeting: To target advertisements to you on third-party platforms based on your interests and browsing behavior.
Fraud Prevention: To detect and prevent fraudulent transactions and other illegal activities.

4. Third-Party Services That Receive Data

We may share your personal data with the following categories of third parties:

Payment Processors: Such as Stripe, PayPal, or other secure payment gateways, to process your payments. We do not store your full payment card details.
Shipping Carriers: Such as USPS, UPS, FedEx, or DHL, to deliver your orders.
Analytics Providers: Such as Google Analytics, to understand website usage and improve our services.
Advertising Platforms: Such as Meta (Facebook), TikTok, Snapchat, Google Ads, to deliver targeted advertisements and measure campaign performance.
Customer Support Platforms: To manage customer inquiries and support.
Service Providers: Who provide IT and system administration services.
Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Government Bodies: Where we are required to do so by law or to protect our rights.

5. Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

What are Cookies? Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Types of Cookies We Use:

Strictly Necessary Cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart, or make use of e-billing services.
Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

6. Data Retention Period

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

For example, we typically retain order information for a period of 7 years for tax and accounting purposes, and for customer service and warranty support. Marketing consent data is retained until you withdraw your consent.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data (commonly known as a "data subject access request").
Request correction of the personal data that we hold about you.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing of your personal data.
Request transfer of your personal data.
Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at support@electrickoreanbbqgrill.com.

8. Children's Privacy (COPPA Compliance)

Our website is not intended for children under 13 years of age. We do not knowingly collect personally identifiable information from children under 13. If you are under 13, please do not provide any information on this website or through any of its features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at support@electrickoreanbbqgrill.com.

9. How Policy Updates Are Communicated

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us by email at support@electrickoreanbbqgrill.com.